FAQ

1. What products does Exagoo sell?

We specialize in casual and streetwear clothing, with a focus on shorts, including denim, sweat, and athletic styles. We also offer a variety of tops, jackets, and accessories to complete your streetwear look.

2. Do you ship internationally?

Currently, we ship only within the United States. Shipping is always free for all orders.

3. How long will it take to receive my order?

Orders are processed within 1–2 business days.
Delivery typically takes 2–5 business days depending on your location.
You will receive a tracking number once your order has shipped.

4. Can I return or exchange an item?

Yes! We accept returns and exchanges within 30 days of delivery.

Returns and shipping are completely free.
No restocking fees.
All items are returnable; we do not have final sale items.
Refunds are processed within 14 business days after receiving your return.

5. How do I initiate a return or exchange?

Contact our support team at support@exagoo.shop or +1 771-253-0620 with your order number and reason for return. We will provide you with instructions and a prepaid shipping label.

6. Are your products true to size?

We provide sizing information in each product description. Please check the size guide to ensure the best fit. If you’re unsure, our customer support can help you select the right size.

7. How can I contact Exagoo?

Email: support@exagoo.shop
Phone: +1 771-253-0620
Address: 1829 P St SE apt 12h, Washington, DC 20020, United States
We respond to inquiries within 24 hours on business days.

8. Is my payment information secure?

Yes. We use secure payment gateways to protect your credit/debit card information. We accept major payment methods, including Visa, Mastercard, American Express, and Discover.

9. Can I cancel my order?

Orders can be canceled before they are shipped. If your order has already been shipped, you can return it for a refund once it arrives. Contact us as soon as possible to cancel your order.